Senior Solutions Engineer, CRM
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Job Description
Senior Solutions Engineer supporting CRM software, client deployments, and technical issues for Navanta’s community-bank customers. Developing, testing, and deploying enhancements across web, desktop, APIs, ETL, and mobile applications.
Responsibilities:
- Provide existing client support, new client deployment and configuration, and general product development as directed
- Work directly with Navanta financial institutions
- Answer support questions via phone and email
- Write high-quality code, documentation, and unit tests to implement software designs
- Work on software development initiatives involving new enhancements or features
- Troubleshoot and resolve customer support issues for web, desktop, and web services using browser developer tools and SQL Profiler
- Debug source code
- Test support, deployment, and upgrade changes
- Collaborate with team members to resolve complex problems and escalate as needed
- Configure new client onboarding and deployment for web and desktop applications, web services, Windows services, ETL processes, Outlook add-ins, APIs, and mobile applications
- Build and deploy upgrades
- Test and deploy new software, procedures, installations, conversions, and upgrades
- Follow procedures and policies
- Identify and provide process-improvement efficiencies
- Assist with technical and professional skills training for the CRM Solutions Engineer role
- Perform other duties as assigned
- Work under the leadership of the Senior Director of CRM Product Delivery and collaborate with teammates across the company
Requirements:
- Technical degree in a related field or equivalent experience is required
- 5+ years software support and development experience desired with required technical skills
- Advanced skills with C#, SQL, .NET framework, XML, SSMS, JavaScript, MVC, JSON, and Visual Studio
- Advanced skills with ETL
- Advanced skills with IIS, SQL Server, and Windows Server
- Proficient with API infrastructure, development, and support
- Proficient with managing mobile apps on Apple and Google Play stores and supporting client implementations using Flutter SDK
- Previous experience with work organization tools like Jira or similar
- Previous experience at a financial institution or fintech is a plus
- Strong analytical, creative problem-solving, and troubleshooting abilities
- Professional verbal and written communication skills
- Effective time-management, prioritization, and scheduling skills
- Ability to work effectively with deadline requirements
- Ability to travel occasionally
- Occasional after-hours support
- Ability to sit, use hands to finger, handle, or touch objects, tools, or controls; talk or hear; occasionally stand, walk, stoop, kneel, crouch, or crawl; and occasionally lift or move up to 10 pounds
Benefits:
- Occasional travel opportunity
- Typical office environment
- Reasonable accommodations for individuals with disabilities
- Supportive, collaborative, and engaged workplace culture
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