Senior Subscription Manager
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Job Description
Senior Subscription Manager guiding renewals, retention, and commercial outcomes for PTC enterprise software customers. Coordinating global teams and forecasting subscription revenue.
Responsibilities:
- Manage an assigned subscription portfolio and drive the end-to-end renewal lifecycle
- Develop and maintain commercial roadmaps for assigned accounts
- Provide commercial guidance by connecting contract structure, pricing, product configuration, policy requirements, and account strategy
- Identify renewal risks, downgrade signals, modernization opportunities, growth potential, and commercial drift
- Address commercial drift across contracts, pricing, discounting, product configuration, renewal pathways, and terms and conditions
- Forecast renewal and commercial outcomes using complete, current, decision-ready data and documentation
- Coordinate stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams
- Drive quote-to-booking readiness and timely customer engagement
- Support strategic initiatives, tools, processes, and programs
- Share best practices, strengthen knowledge management, and improve Subscription Management execution
- Demonstrate PTC values through customer focus, accountability, collaboration, integrity, and ethical conduct
Requirements:
- Bachelor's degree or equivalent professional experience required
- Business, Management, Technology, Engineering, or related discipline preferred
- Experience in enterprise software, SaaS, PLM, CAD, or technology industries
- Experience coordinating stakeholders across international teams and complex regional business environments
- Familiarity with CRM and forecasting systems such as Salesforce
- 5+ years of experience in subscription management, renewals, customer success, commercial operations, sales, licensing, or a related field
- Demonstrated experience managing complex renewals and commercial negotiations
- Strong experience managing recurring revenue, customer retention, forecasting, and renewal-focused business motions
- Experience working independently in cross-functional and international business environments
- Experience with direct customer business models and strategic accounts preferred
- Fluency in German and English
- Ability to communicate clearly and professionally with customers, partners, and internal stakeholders
- Ability to work effectively in a fast-paced, global environment
- Strong commercial mindset and negotiation skills
- Analytical and structured thinking
- Data-driven decision-making skills, including analytics, automation, and AI-assisted insights
- High ownership, accountability, integrity, ethical conduct, transparency, confidentiality, and responsible decision-making
Benefits:
- Opportunities to explore, learn, and grow
- Ideas brought to life
- Inclusive and ethical work environment
- Collaboration with talented industry leaders
- Privacy and data protection commitment
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