Senior Support Engineer
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Job Description
Senior Support Engineer resolving technical issues related to Akeyless cloud-native SaaS platform. Supporting customers with operational stability and secure configuration in various environments.
Responsibilities:
- Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access.
- Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools.
- Analyze logs and platform behavior to isolate root causes and deliver actionable solutions.
- Support customers with secure configuration and best practices.
- Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.
- Contribute to internal tooling, team processes, and customer-facing knowledge base articles.
- Be available to support critical issues outside of core hours, as needed.
- Develop runbooks to streamline troubleshooting and improve the customer experience.
Requirements:
- 4+ years of experience in technical support, DevOps, System Administration , or a similar customer-facing technical role.
- Solid hands-on experience managing Linux-based systems in production environments.
- Proficiency with Kubernetes, Terraform, Docker , and shell scripting.
- Working knowledge of IAM concepts , authentication protocols, and API interactions.
- Experience with at least one major cloud provider ( AWS, Azure , or GCP ).
- Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
- Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis.
- Excellent written and verbal communication skills in English.
Benefits:
- Company Stock Options
- Benefits
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