Senior Technical Analyst
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Job Description
Technical Analyst providing support for Cint's platform, focusing on technical issues and API integrations. Collaborating with global customers on platform features and documentation.
Responsibilities:
- Provide top-notch customer support for Cint platform users
- Investigate and resolve customer issues
- Create and review technical documentation
- Understand client requirements and translate into actionable tasks
- Classify submitted bugs by severity
- Debug API integrations
- Coach clients on adopting key features
Requirements:
- Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
- 2+ Years of technical support experience (SaaS support experience a plus)
- 1+ years of experience in API debugging and troubleshooting
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities
- Excellent communication skills, both written and verbal
- Customer-oriented mindset
- Easily able to grasp and retain new knowledge
- Leadership and mentoring skills
- Time management skills
Benefits:
- 24/7 support to internal users and global customers
- Collaborative work environment
- Professional development opportunities
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