Senior Technical Services Engineer – Remote US West
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Technical Services Engineer supporting WEKA’s enterprise infrastructure customers. Troubleshooting Linux, networking, storage, cloud, and HPC environments while bridging customers and Engineering.
Responsibilities:
- Serve as the primary technical liaison between customers and Engineering regarding feature gaps, reliability concerns, and documentation improvements
- Troubleshoot and resolve technical issues, escalating to Engineering when necessary
- Reproduce customer issues in a lab environment
- Provide feedback to Engineering to improve product supportability, usability, and serviceability
- Support pre-sales engineers, partners, and resellers with technical expertise
- Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues
- Own, track, and document customer issues through the ticketing system
- Communicate professionally with customers, partners, and internal teams while advocating customer concerns internally and representing WEKA externally
- Contribute to internal and customer-facing documentation, including FAQs and knowledge-base articles
- Contribute to project initiatives aligned with team and company goals
- Progress toward subject-matter expertise in different technologies and obtain industry certifications
- Participate in on-call, follow-the-sun support rotations as needed
- Be available for alternative work hours, including nights, weekends, and holidays, and potential regional/international travel
Requirements:
- 5+ years in customer-facing technical roles solving complex enterprise infrastructure issues
- Strong technical troubleshooting supporting Linux-based enterprise infrastructure products, including storage, networking, virtualization, and security
- Deep understanding of networking, including Infiniband, Ethernet, DPDK, and UCX
- Proficiency in Python and Bash, with experience in automation scripting for system monitoring and troubleshooting
- Experience with file protocols including POSIX, NFS, SMB, and S3
- Experience with Kubernetes, Containers, and LXC
- Experience troubleshooting and analyzing logs and monitoring tools including Prometheus and Grafana
- Experience in enterprise L3 support and customer interactions for enterprise infrastructure products
- Strong technical troubleshooting and fault isolation skills in multi-platform, multi-system, and multi-vendor environments
- Ability to troubleshoot complex customer problems and manage escalation to internal engineering and product teams
- Experience collaborating between customer support and product development teams
- Experience with at least one cloud environment: AWS, GCP, or Azure
- Prior support experience at storage/HPC-related companies
- Prior administration experience managing large-scale HPC clusters
Benefits:
- Potential industry certifications
- Follow-the-sun on-call support rotation
- Potential regional/international travel
Similar Jobs
Staff Forward Deployed Engineer
Staff Forward Deployed Engineer building AI-powered client integrations for OpenLoop’s telehealth infrastructure. Creating reusable SDKs, agents, API tooling, and deployment practices across U.S. virtual care.
Specification Engineer – HVAC
Specification Engineer expanding HVAC cooling and heating solutions across Spain’s Levante region. Advising customers on efficient climate-control products while driving product specification growth.
Senior Technical Services Engineer – Remote US West
Senior Technical Services Engineer troubleshooting WEKA enterprise infrastructure for top-tier customers. Bridging customer needs with Engineering while supporting storage, networking, virtualization, and cloud environments.
Designated Services Engineer
Senior services engineer supporting enterprise customers using WEKA’s AI-native data infrastructure. Troubleshooting distributed storage, networking, and cloud systems while bridging customers and Engineering.
Exposure Management Engineer
Exposure Management Engineer deploying Axonius-based asset and vulnerability management for GuidePoint Security, a cybersecurity solutions provider. Automating remediation workflows and improving clients' cyber risk visibility.
Technical Success Engineer
Technical Success Engineer helping investment firms maximize Addepar’s financial data and AI platform. Delivering client solutions, automating workflows, and partnering cross-functionally to improve investment operations.
Lead Program Engineer – Major Projects Group
Lead program engineer integrating renewable, gas, storage, and data center infrastructure for Blattner. Coordinating engineering scopes, design reviews, budgets, procurement, and construction support.
Databricks Migration Engineer
Databricks Migration Engineer migrating government data systems from SQL Server and ADF to Databricks Lakehouse. Designing secure, optimized Delta Lake pipelines and Power BI data models.
Occupational Health and Safety Engineer
Engenheiro de segurança do trabalho remoto na Capco, consultoria empresarial. Atuando com auditorias, análises de riscos e simulados de emergência em plantas industriais.
Senior Forward Deployed Engineer
Senior Forward Deployed Engineer building customer workflows for PackageX’s Vision AI-powered physical logistics platform. Owning enterprise discovery, solution configuration, pilots, and commercial close.
Senior Scientist / Engineer – Synthetic Biology, Bioengineering
Senior scientist/engineer advancing synthetic biology and bioengineering R&D for government and life-science clients. Evaluating technologies, guiding programs, and translating research toward real-world impact.
Geotechnical Project Engineer
Remote geotechnical engineer managing large infrastructure projects for Terracon, a nationwide engineering consulting firm. Delivering site analysis, designs, reports, budgets, and construction support.
Field PLC Engineer
Field PLC Engineer developing and commissioning PLC automation for Divcon’s HVAC, power, and mission-critical data center systems. Client-facing role requiring frequent travel to U.S. job sites.
Forward Deployed Engineer – Immuware
Forward Deployed Engineer building configured and coded Immuware solutions for Propelus healthcare customers. Translating healthcare compliance needs into scalable workflows and integrations.
Senior AdTech Engineer
Senior AdTech Engineer building low-latency programmatic advertising systems and AI media-buying agents. Smart Working connects skilled professionals with global teams through full-time remote roles.
Senior Technical Services Engineer
Senior Technical Services Engineer supporting HealthEdge’s healthcare ETL pipelines and software applications. Troubleshooting production issues, optimizing databases, and coordinating deployments across teams.
Associate Technical Services Engineer
Associate Technical Services Engineer supporting HealthEdge’s healthcare insurance technology customers. Troubleshooting Java, SQL, database, and web-service issues while resolving support tickets within SLAs.
Senior Identity Engineer
Senior Identity Engineer owning SailPoint workstreams, integrations, and identity governance delivery. Building enterprise IAM solutions for Palyrian, a U.S.-based identity services boutique.
Manufacturing Development Engineer
Manufacturing Development Engineer advancing NVIDIA hardware assembly readiness, DFA, fixtures, and automation. Partnering with CEMs from NPI through mass production.
Level 3 Engineer, Microsoft 365 Specialist
Level 3 Engineer strengthening Microsoft 365, RMM, PSA, and security systems for a South Australian managed services provider. Delivering advanced technical support across small-business client environments.