Senior Technical Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Technical Support Engineer at PreVeil, helping defense industrial base clients with cybersecurity deployments. Leading onboarding, technical support, and collaboration across teams.
Responsibilities:
- Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments
- Deliver follow-on training sessions to ensure customers are confident and capable on the platform
- Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion
- Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses
- Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required
- Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use
- Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.
Requirements:
- Bachelor's degree in Information Technology or a related technical field, or equivalent practical experience
- 7+ years of customer-facing technical support experience in an enterprise SaaS environment
- Proven experience leading group onboarding and training sessions with 10+ customers
- Experience managing IT projects including file migration, email services, and software deployment
- Hands-on experience with enterprise IT software deployments across Windows and Mac environments
- Familiarity with configuring Microsoft Outlook and Gmail
- Experience with a service ticketing system; Jira and Confluence preferred
- Excellent written and verbal communication skills with a strong phone manner
- Ability to multi-task, prioritize, and thrive in a fast-paced, high-growth environment.
Benefits:
- Direct Impact: You will be the technical expert our customers rely on at the most critical moments — onboarding, deployment, and problem resolution.
- Cross-Functional Visibility: You will work at the intersection of Engineering, Customer Success, and Sales, with real influence on how PreVeil supports and retains its customer base.
- Mission-Driven Work: You'll be helping defense contractors and government-adjacent organizations protect sensitive information and achieve CMMC compliance — work that has real national security implications.
- Growth Opportunity: This role offers significant opportunity for growth as PreVeil scales.
Similar Jobs
Director, Technical Support
Director of Technical Support at ClickUp, leading AI-driven customer support initiatives and global teams for enhanced user experience. Demonstrating deep technical expertise and strategic leadership in SaaS environment.
Support Analyst – Senior, Veeva Systems
Support Analyst ensuring compliance in regulated Life Sciences and Healthcare environments. Involves problem-solving in corporate Windows settings and collaboration with global teams.
CAPPS Application Support Analyst
Senior-level consultative and technical support role for CAPPS applications with Cayuse. Requires extensive Texas public sector experience and ERP solutions knowledge.
CAPPS Functional Technical Analyst
CAPPS Functional Technical Analyst providing technical assistance and consultative services for CAPPS program. Focused on HR/Payroll and related CAPPS modules with minimal supervision.
Financial Functional Technical Analyst
Analyzing financial processes and providing technical support for CAPPS financials. Collaborating with service desk and ensuring compliance with standards and requirements.
IT Service Desk Support Analyst – Level 1
IT Service Desk Support Analyst providing 1st Level Support to IT systems and integration solutions. Working with clients to resolve issues, manage tickets, and support new applications.
Senior Telecom Support Engineer
Senior Telecom Support Engineer at Hewlett Packard Enterprise providing advanced technical support for telecom and networking solutions. Analyzing issues and delivering effective solutions while ensuring customer satisfaction.
Technical Support Engineer – Openstack, Kubernetes
Technical Support Engineer maintaining customer environments and supporting Mirantis OpenStack/Kubernetes infrastructure. Troubleshooting system-level issues with hands-on Linux administration experience.
Designated Support Engineer
Designated Support Engineer providing white-glove support for Kubernetes deployments. Serving as a technical champion for Everpure’s strategic accounts to maximize reliability and performance.
Computer User Support Analyst, Level 2
Computer User Support Analyst providing IT support for OHSU's staff and partners. Responsible for triaging support requests and maintaining customer relations.
Technical Support Engineer
Technical Support Engineer troubleshooting tier II support tickets for Censis products. Collaborating with various teams during pre-implementation and providing technical advisement on customer inquiries.
IT Support Analyst
IT Support Analyst providing responsive support for employees across Binance.US. Focus on macOS environments, Google Workspace, and technical troubleshooting in a fully remote setup.
Enterprise Support Engineer, IT Billing Services
Technical support engineer ensuring billing services platform stability and integration at Genesys. Collaborating cross-functionally to resolve issues in complex, integrated billing ecosystem.
Support Technician
Support Technician role at SONDA focusing on user support and IT maintenance. Engage in clear communication and problem-solving for end-user issues.
Cyber Expert Support Engineer
Corporate Cloud Expert Engineer resolving complex technical incidents for Acronis products. Collaborating with customers and internal teams to ensure robust cybersecurity practices and enhance customer experience.
Support Engineer, Inglés C1
Support Engineer optimizing Contact Center infrastructure and collaborating with global teams. Responsible for implementation and maintenance of critical systems.
HVAC Technical Support Analyst II
HVAC Technical Support Analyst providing technical advice to sales reps and customers about HVAC equipment. Manages casework and promotes resources in a fast-paced environment.
Application Support Analyst – EDI, FTP, Customs/ABI
Application Support Analyst providing support for EDI, FTP, and customs processes for Southern Border operations. Seeking a bilingual professional for customer coordination in Mexico.
Help Desk Support Engineer
Help Desk Support Engineer providing technical support for customers and systems in a remote capacity. Enhance operational excellence while ensuring minimal production downtime in a manufacturing environment.
Technical Support Agent
Technical Support Agent providing technical assistance and troubleshooting for a fast-growing AI-driven SaaS company. Collaborating with customers and engineering teams to enhance user experience and workflows.