Senior Vice President, Client Relations
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Job Description
SVP leading strategic client relations, retention, and account growth for ServiceMac, a mortgage servicing technology and solutions company. Managing teams and large client relationships.
Responsibilities:
- Lead and drive organizational growth through engagement and strategic account management
- Manage and motivate a team
- Plan and execute scalable strategies for long-term client retention
- Collaborate with support, professional services, and management resources to meet strategic account performance objectives and client expectations
- Lead strategic account planning to develop mutual performance objectives, financial targets, and critical milestones
- Develop client solutions with implementation teams and coordinate company personnel
- Represent the company professionally and build trust with accounts
- Advise clients and contribute to cross-selling future initiatives, products, and processes
- Serve as primary client interface for assigned large accounts
- Build and maintain ongoing business relationships at all management levels
- Supervise staff, delegate tasks, manage workflow, and plan staffing requirements
- Handle salary administration, hiring decisions, performance reviews, feedback, and disciplinary actions
- Coach and mentor staff and provide development opportunities
- Communicate goals and objectives and conduct performance discussions and evaluations
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- 8+ years progressive management experience
- Demonstrated competency in executing strategic plans
- Ability to learn the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources
- Broad knowledge of principles, practices, and procedures in the relevant field of specialization
- Experience and knowledge of functional tools and infrastructure
- Progressive experience leading employees in multiple locations
- Significant experience developing and implementing solutions
- Advanced degree preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment
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