Service Delivery Manager
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Job Description
Junior Service Delivery Manager supporting NSC Global’s network implementation and IT communications operations. Tracking SLAs, service requests, reporting, incidents, assets, and account coordination.
Responsibilities:
- Assist with coordinating resources across different service teams
- Help maintain standard methods and tool usage across accounts
- Compile and organize comprehensive status reports for leadership and clients
- Assist with tracking billing, invoicing tasks, and basic financial forecasts
- Log, evaluate, and track daily service requests, change requests, and technical assurance handovers
- Help monitor escalation logs
- Track Root Cause Analysis (RCA) progress
- Record problem reports alongside technical teams
- Maintain accurate records for asset management requirements
- Support account planning tasks to ensure internal policies and security standards are met
- Schedule, organize, and prepare materials for regular service review meetings and internal operational syncs
Requirements:
- College or University degree in IT, Business Administration, Information Systems, or a related field (or equivalent entry-level coursework)
- 2 years hands-on in a corporate environment
- Strong organizational abilities
- Basic exposure to CRM or IT ticketing tools
- Familiarity with core IT concepts
- Foundational knowledge of ITIL or project management principles is a plus
- Excellent written and verbal communication skills in English
- Local language proficiency where required
- Eager to learn client accounts, business contexts, and operational workflows in a fast-paced environment
Benefits:
- Equal opportunities employer
- Inclusive work environment
- Reasonable adjustments and support during the recruitment process
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