Service Manager
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Job Description
Service Manager responsible for leading the service team in commercial food equipment support and training within Hobart Service. Ensuring adherence to company policies and maximizing customer satisfaction through effective operations.
Responsibilities:
- Provide support and leadership to the branch and to individual service technicians
- Provide coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets
- Support and enforce all company policies and guidelines required by Hobart Service
- Assist the District/Branch Manager in the adherence and tracking of these policies
- Accountable for assisting in leading and directing their assigned branch operations
- Work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction
Requirements:
- High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree;
- Previous management experience is required.
- Knowledge of an Annual Operating Plan/Long Range Plan
- Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
- Service/product knowledge for commercial food equipment
- Mechanical aptitude
- Ability to read and understand safety guidelines of the business.
- Must be dependable, have good attendance, be punctual, and have a positive attitude.
- Demonstrated ability to communicate orally with individuals from within and outside the organization.
- Demonstrates crisis/conflict resolution skills.
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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