Service Manager
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Job Description
Service Manager responsible for leading SpartanX’s solar service operations and technician workflows. Focusing on quality control, operational performance, and customer satisfaction in clean energy.
Responsibilities:
- Oversee daily service operations and technician workflows
- Review service queues, escalations, and active projects
- Ensure proper scheduling based on urgency, geography, and technician skill level
- Monitor service timelines and maintain department KPIs
- Lead remote communication with technicians, operations, and homeowners
- Assist with escalated homeowner concerns and operational resolutions
- Review all incoming service requests prior to dispatch
- Determine likely root-cause issues before assigning service calls
- Ensure technicians are dispatched with the proper tools and equipment
- Manage technician productivity and service quality
- Hold technicians accountable for thorough repairs and complete reporting
Requirements:
- Strong leadership and operational management experience
- Prior experience in residential solar service operations preferred
- Ability to analyze service trends and identify root causes
- Strong understanding of solar systems, monitoring platforms, and troubleshooting workflows
- Exceptional organizational and communication skills
- Ability to manage remote workflows and technician accountability
- Experience with scheduling systems, CRMs, and service management software
- High attention to detail and process consistency
- Ability to remain calm and solution-focused under pressure
- Strong customer service mindset with professional communication skills
Benefits:
- Competitive compensation
- Remote leadership opportunity
- Growth opportunities within a rapidly expanding solar company
- Team-focused culture built on accountability and professionalism
- Opportunity to directly influence operational performance and customer satisfaction
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