Service Project Manager – Signage and Lighting
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Job Description
Service Project Manager overseeing execution of sign and lighting service projects across the U.S. Coordinating with clients and subcontractors for timely repair and service delivery.
Responsibilities:
- Lead the execution of sign and lighting service, repair and replacement projects from initiation through completion
- Collect and analyze site and client requirements, defining accurate scopes of work
- Source, negotiate with, and manage a network of qualified subcontractors nationwide
- Deliver corrective maintenance, troubleshooting, and repair solutions
- Coordinate and manage the full lifecycle of service requests—from determining scope of work and dispatch to repair completion and invoicing
- Ensure all service projects are delivered on time, within scope, and within budget
- Develop and manage project budgets, including labor, materials, equipment, and subcontracted services
- Proactively manage changes in scope, scheduling, and cost while maintaining service continuity
- Serve as the primary point of contact for clients regarding sign and lighting service and repair needs
- Deliver consistent updates on project status, milestones, risks, and escalations
- Collaborate cross-functionally to deliver efficient break-fix, repair, and replacement solutions
- Maintain accurate service records, including work orders, repair reports, photos, and closeout documentation.
Requirements:
- 2+ years of experience coordinating or managing field service, maintenance, repair and replacement projects of commercial signage, lighting, electrical, EV charging stations or similar industry required
- Strong organizational and project management skills with the ability to manage multiple priorities and high volume
- Demonstrated ability to manage budgets, timelines, and vendor relationships
- Proficiency with MS Office software
- Experience with Taskray, JobScope, Service Channel, Corrigo, Verisae, or any other related program.
- Excellent communication and customer service skills
- Ability to problem-solve in fast-paced, service-oriented environments
- Familiarity with service-level agreements (SLAs) and client-facing reporting.
Benefits:
- Health & Well-being benefits
- Paid Time Off
- 401(k) plan with Company Match
- Leading Edge Tools & Technology
- YMCA Health & Fitness Membership
- Education & Advancement Opportunities
- Incentive Programs
- Charitable Contributions Match
- And More!
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