ServiceNow Developer – Platform
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Job Description
Developing solutions to manage risks related to third parties as a ServiceNow Developer at a global tech consultancy based in São Paulo.
Responsibilities:
- Responsible for enhancing solutions focused on managing risks related to third parties, suppliers and strategic partners.
Requirements:
- Knowledge of ServiceNow platform administration and maintenance.
- Experience or background in supporting corporate environments and managing service tickets.
- Basic knowledge of ITSM processes (Incident, Problem, Change and Request Management).
- Experience configuring and maintaining forms, Service Catalog and workflows.
- Familiarity with Flow Designer, Service Catalog and basic automations.
- Basic development skills using JavaScript, Client Scripts and UI Policies.
- Experience with integrations using REST, SOAP and APIs.
- Familiarity with environment management (DEV, TEST, UAT and PROD) and use of Update Sets.
- Experience in incident analysis and handling, troubleshooting, Update Sets, and log analysis.
- Knowledge of access management, groups, roles/profiles, ACLs and security best practices.
- Ability to create and maintain technical documentation, operational procedures and knowledge base (KB) articles.
- ITIL Foundation certification.
- ServiceNow CSA certification (or in progress).
- Knowledge of Performance Analytics, Health Scan and Instance Security Center.
- Basic understanding of CMDB and platform governance.
- Experience with Microsoft Teams, Active Directory and Azure.
- Agile methodologies (Scrum and Kanban).
Benefits:
- Health Insurance: Up to two dependents with no monthly fee (from the third dependent partial cost-sharing applies), with co-pay for exams and consultations;
- Dental Plan: No cost for the primary employee; dependents covered with a monthly fee of R$3.00 (coverage per dependent included);
- Life and Accident Insurance: 100% company-paid (no payroll deduction). Funeral assistance (for employee, direct dependents and extended family);
- Mobility: Transportation voucher or fuel voucher (R$1.00 payroll deduction). Benefit subject to in-office/hybrid work model and the need to commute to the office;
- Meal and Food Voucher: You choose how to receive this benefit — as Meal or Food allowance, and can split between the options. You receive R$924.00 with a nominal R$1.00 payroll deduction;
- Private Pension Plan: After the probationary period, employee contribution from 1% to 3% of nominal salary (company will match the same percentage chosen by the employee);
- Allowances: For children with disabilities. Daycare/nanny support (subject to policy);
- Day Off / Short Day: Day off during your birthday month and for household relocation. Early leave (2 hours) on children's birthdays (up to age 12);
- Leave: Marriage – 5 business days; Maternity – 6 months; Paternity – 20 days. Bereavement – 5 business days (direct relatives) and 1 business day (extended relatives);
- Gympass: Discounted plans for employees and dependents (participation fees depend on chosen plan). Active after 1 month of employment;
- EAP – Employee Assistance Program: Free access for employees and dependents to legal, psychological, financial and social assistance, among other services. Support is confidential and extends to direct and indirect dependents;
- NBaby: Support program to ensure physical and emotional health during pregnancy and until the baby is 1 year old, available to employees and dependents;
- Robotics Workshops: Digital creation workshops for children and their families, aimed at encouraging youth interest in technology;
- Partnerships: Discounts with educational institutions (undergraduate and graduate programs), language schools, retail, pharmacies and restaurants;
- NAV/DASA: Online medical consultations to avoid hospital visits when diagnosis can be made via video.
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