Services Experience Analyst III – Temporary
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Job Description
Analista temporário liderando orçamento, OKRs e estudos de viabilidade para serviços em lojas próprias e franquias do Grupo Boticário. Criando soluções para eficiência operacional e experiência do cliente.
Responsibilities:
- Lead the control, analysis, and monitoring of the Services area budget, identifying variances, efficiencies, and financial optimization opportunities
- Lead the area’s strategic planning and structure and monitor the OKR methodology
- Develop financial analyses, projections, and operational studies to support strategic decisions across company-owned stores and the franchise network
- Create executive presentations and performance monitoring reports for strategic teams and senior leadership
- Collaborate with Store Channel Training, Communications, Franchising, Company-Owned Stores, and other related areas
- Contribute to improving the in-store customer experience through planning focused on operational efficiency and financial viability
- Lead and support strategic projects that impact the efficiency of in-store Services
Requirements:
- Availability to work on a fixed-term basis (8 months)
- Bachelor’s degree in Business Administration, Engineering, Economics, or a related field
- Experience in Planning or Projects, including developing new processes; retail experience preferred
- Proficiency with Google Sheets tools (spreadsheets, presentations, etc.)
- Knowledge of Artificial Intelligence tools
- Experience creating and delivering executive presentations
- Strong analytical skills and the ability to build feasibility spreadsheets and analyze margins
- Experience influencing cross-functional teams and negotiating deadlines and deliverables in complex environments
- Proactive and self-directed profile
- Interest in understanding the challenges faced at the frontline (stores/franchisees) in order to create practical, applicable solutions
- Resilience and adaptability when working on projects in the testing phase and amid frequent changes to the original plan
Benefits:
- Flexible medical and dental insurance plans
- Prescription drug assistance and health allowance for dependents
- Free psychotherapy sessions and 24/7 telemedicine
- Ongoing prevention, mental health support, and vaccination programs
- Meal voucher or on-site restaurant
- Food allowance, including an extra voucher at Christmas
- Up to 40% discounts across the ecosystem’s brands
- Gympass/TotalPass membership for gyms and sports studios
- Home office allowance for hybrid and remote work arrangements
- Birthday day off
- Pet health insurance
- Discounts and benefits through partner programs and travel/accommodation programs
- Extended parental leave: 180 days for mothers and 120 days for fathers
- Support for parents of children with disabilities or special needs, plus childcare assistance
- School-supply allowance and child nutrition credit
- Dedicated legal, psychological, and social support
- Private pension plan and life insurance
- Bereavement support following the loss of parents and payroll-deducted loan
- Transportation allowance and parking, according to the work arrangement
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