Site Reliability Engineer II
Posted 101ds ago
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Job Description
Site Reliability Engineer II ensuring reliability and operational efficiency of distributed systems at Agile Lab. Leading a technical team and optimizing cloud-native services in OpenShift environments.
Responsibilities:
- Ensure high reliability of microservices running in OpenShift environments
- Lead and coordinate a technical team of 3–4 engineers for operational excellence
- Manage incident resolution and ticketing workflows via ServiceNow
- Collaborate with development teams to drive performance optimization and tuning
- Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.)
- Coordinate with Service Control Room to maintain effective alerting and response
- Oversee release processes of new features, hotfixes, and updates in production
Requirements:
- Degree in Computer Engineering, Computer Science, or a related field
- Proven experience in Application Maintenance Services (AMS): minimum 2 years
- In-depth knowledge of OpenShift and microservices in cloud-native environments
- Ability to technically and operationally lead a team of 3–4 people
- Experience in release management, monitoring, and incident resolution
- Excellent communication and cross-functional coordination skills
- Strong initiative, operational autonomy, and results-oriented mindset
- Fluency in Italian (mandatory requirement)
- Monitoring & Observability: Grafana, Prometheus, Kibana, Jaeger, Datadog, OpenTelemetry
- Cloud/DevOps: OpenShift, GitLab, Jenkins
- Data & Messaging: Kafka, MongoDB, Ignite
- Ticketing & ITSM: ServiceNow
Benefits:
- Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende
- Real work life balance
- Training monthly budget (time and money)
- Support of a buddy in the first week of work
- Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work
- Agile Nomads Experience: opportunity to work for 2 weeks abroad
- Referral bonus, if you bring people as talented as you
- The opportunity to attend one conference per year
- A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work
- Inclusive environment where you can be who you really are
- Stimulating environment oriented to growth, both professional and personal.
















