Site Reliability Engineer
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Job Description
Site Reliability Engineer at ZigZag designing and maintaining infrastructure and automation solutions. Collaborating with teams to ensure platform reliability and operational efficiency.
Responsibilities:
- Design, build, and maintain scalable and reliable infrastructure and platform services
- Develop and maintain infrastructure-as-code (e.g., CloudFormation, Terraform)
- Develop custom automation workflows and internal tools to support infrastructure provisioning, monitoring, and incident response
- Monitor system performance, availability, and capacity using observability tools (e.g., SumoLogic, AWS CloudWatch)
- Create and maintain dashboards and monitoring solutions that offer deep insight into platform health and support rapid incident diagnosis
- Automate operational processes (e.g., deployments, failovers, scaling) to reduce toil and enhance system resilience
- Participate in incident response activities, including postmortems and root cause analysis, to drive continual improvement
- Continuously evolve and maintain SLOs and SLIs, ensuring a balance between development velocity and system reliability
- Design and implement robust CI/CD pipelines and zero-downtime deployment strategies
- Collaborate with engineering teams to embed reliability, scalability, performance, and security best practices into the SDLC
Requirements:
- 2+ years of experience in a SRE role or similar (e.g. DevOps Engineer)
- Experience managing an AWS environment and working in a SaaS business
- Strong knowledge and experience of infrastructure-as-code
- Experience with building and supporting robust CI/CD pipelines
- Strong problem solving and analytical skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, agile environment
- Experience with BuildKite
- Experience with distributed systems and microservice architecture
- Exposure to compliance frameworks (PCI-DSS, ISO27001)
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
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