Skip & Loss Prevention Specialist
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Job Description
Skip and Loss Prevention Specialist responsible for investigating financial losses and ensuring customer account resolution. Engaging in skip tracing, outbound calls, and trend analysis with a focus on accuracy.
Responsibilities:
- Investigating and preventing financial losses within the company
- Skip tracing, and target calling campaigns
- Spot trends on first payment defaults and report information
- Make outbound dials from calling queues to resolve customer accounts
- Assist in answering appropriate overflow ring group calls
Requirements:
- High School Diploma or GED equivalent required
- 2 years of customer service experience required
- Financial industry experience preferred
- Bilingual (English and Spanish) candidates beneficial
- Attention to detail and accuracy required
- Excellent verbal and written communication skills required
- Proficient in the utilization of Microsoft Office Suite
- Ability to thrive in a fast-paced work environment
Benefits:
- Flexible and consumer-friendly financing programs
- Values rooted in a midwestern culture that cares about you as an individual
- Opportunity to succeed and grow
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