Sleep Diagnostics Technical Support Specialist
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Job Description
Technical Support Specialist providing guidance and support for Nox Medical hardware and software solutions. Collaborating with healthcare providers to ensure exceptional customer experience remotely.
Responsibilities:
- Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
- Have patience and compassion for working with healthcare providers who need assistance
- Investigate and document product performance and failure information
- Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
- Test new versions of hardware and software
- Be willing to be a super user of all Nox Medical products
- Perform complaints documentation and handling
Requirements:
- Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
- Excellent oral and written communication skills in English.
- A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
- Strong technical background.
- Have a high aptitude for learning new technology and clinical related science
- Be comfortable and accepting of an ever changing technology landscape
- Experience with customer service and technical support is a benefit
- RPSGT credential is a benefit
- Experience using Noxturnal software is a benefit
- French Intermediate language proficiency is a benefit
Benefits:
- Remote work
- Flexible hours
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