SMB Customer Success Manager
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Job Description
Customer Success Manager onboarding and growing Egyptian SMB dental customers for Overjet’s dental AI platform. Supporting adoption, retention, troubleshooting, and product feedback.
Responsibilities:
- Onboard new customers through setup, training, and platform best practices
- Build and maintain customer relationships as the primary point of contact
- Understand customer goals, challenges, and usage patterns
- Monitor customer health and engagement to identify retention and expansion opportunities
- Provide product expertise and troubleshooting support
- Collaborate with support, product, and engineering teams to resolve issues
- Gather customer feedback and advocate internally for product improvements
- Maximize customer value, reduce churn, and solve complex customer challenges
Requirements:
- Currently a practicing dentist in Egypt
- 3+ years of professional work experience
- Experience in B2B SaaS owning a high volume book of business and/or in dentistry preferred
- Excellent communication and interpersonal skills
- Exceptional organizational skills
- Excitement to learn about artificial intelligence and dentistry
- Strong work ethic to achieve results in a high-growth startup environment
- Ability to work full time Monday-Friday, 3pm-12am Cairo time
- Completed, waived, or in-progress Egyptian military requirement while still able to work
- Current residence in Egypt
Benefits:
- Role paid in USD
- Remote work arrangement
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