Software Publisher Services – Manager
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Job Description
Software Publisher Services Manager delivering contract, license, and royalty compliance audits for Connor. Managing global client projects, data analytics, reporting, and audit teams.
Responsibilities:
- Manage and perform all facets of audits for existing clients, including audit planning, execution, data analytics, licensee/client interviews, and reporting
- Perform extensive Excel analysis for audit execution, internal client initiatives, and other services
- Manage audit KPIs, deadlines, and project milestones
- Interact with cross-functional teams at clients/licensees and manage multiple projects across multiple clients simultaneously
- Prepare and review client deliverables, including reports and calculations
- Demonstrate understanding of client businesses, technologies, and risks; maintain technical and practical knowledge of clients and industry
- Assist in developing and implementing operational policies supporting internal infrastructure growth
- Develop and maintain strong client relationships through quality execution and timely communication
- Identify opportunities for new services, methodologies, or work processes
- Stay current with trends in relevant industries and compliance auditing
- Supervise, coach, and mentor staff; conduct performance reviews and contribute to feedback and training
- Recruit, develop, and mentor a talented team of professionals
- Participate in sales pursuits for royalty and license compliance initiatives
- Serve as liaison between clients and their customers/licensees
- Manage global client projects with support from regional Managers and Directors
Requirements:
- BA/BS in Business Administration, Accounting, Computer Science, Information Systems Administration, Engineering or related field
- CPA, CIA, or CISA certification
- 8+ years in Professional Services or large IT organizations
- Preferred third-party audit experience, including contractual review, software licensing reviews, and/or contract compliance experience (royalty and licensing auditing)
- A member of the compliance team from one of the Big 4 firms preferred but not required
- Strong references from existing employer/clients
- Proficient understanding of technology and software license contracts
- Understanding of business processes, internal control risk management, IT controls, and related standards
- Ability to facilitate use of technology-based tools or methodologies to review, design and/or implement products and services
- Strong background in auditing techniques and/or computer control environments
- Strong written and verbal presentation skills, including the ability to translate technical information to various technical and non-technical audiences
- Hard-working, detail-oriented, and able to motivate coworkers
- Self-driven, highly motivated, and able to work well independently and in team environments
- Proven experience building strong relationships and instilling trust with clients and internal teams
- Ability to adapt to different licensee conditions and cultural differences while executing audits globally
- Flexibility to work effectively across multiple engagement teams, clients, and licensees across the globe with different time zones
- Proficient in Microsoft Office Suite with strong Excel skills
- Related technical experience preferred but not essential: Windows or UNIX/Linux administration, including Active Directory; ACL, SQL, or Access; Windows Server Desktop; Unix/Linux; SAM; VB/Shell/PERL/Macros
Benefits:
- Supportive, dynamic environment
- Opportunity to take ownership of your career and build something
- Work with highly motivated team members
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