Solar Service Manager
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Job Description
Solar Service Manager overseeing residential service operations for SpartanX LLC. Leading technician workflows, troubleshooting, and ensuring exceptional homeowner experiences.
Responsibilities:
- Oversee daily residential solar service operations and technician workflows
- Review active service queues, escalations, and open service projects
- Ensure proper scheduling based on urgency, technician skill level, and operational efficiency
- Monitor service timelines, operational KPIs, and first-visit resolution performance
- Coordinate with installation, permitting, inspection, and operations teams as needed
- Assist with escalated homeowner concerns and operational resolutions
- Review incoming service requests, monitoring data, photos, notes, and service history
- Support technicians with troubleshooting, diagnostics, and operational guidance
- Identify recurring service trends and implement corrective operational solutions
- Ensure technicians are properly prepared with required tools, equipment, and replacement materials
- Reduce unnecessary repeat service visits through proper diagnosis and operational planning
- Verify all required service documentation is complete and accurate before ticket closure
- Manage technician productivity, documentation quality, and service performance
- Review completed service photos, notes, and repair resolutions
- Support technician coaching, accountability, and ongoing training initiatives
- Conduct quality control reviews and operational audits when necessary
- Assist with process improvements and service department scalability
Requirements:
- Previous residential solar service management experience preferred
- Strong understanding of solar PV systems, troubleshooting workflows, and service operations
- Leadership experience managing field technicians or operational teams
- Strong troubleshooting and problem-solving skills
- Ability to analyze service trends and operational deficiencies
- Strong organizational and communication skills
- Experience with CRMs, scheduling systems, and operational software platforms
- Ability to lead in fast-paced operational environments
- Professional communication and customer service skills
- Valid driver’s license with acceptable driving record
- Preferred Qualifications Electrical license or solar field experience preferred
- NABCEP certification
- OSHA 10 or OSHA 30 certification
- Experience with battery storage systems
- Experience building service processes and operational accountability systems
Benefits:
- Competitive compensation based on experience
- Company vehicle or travel support for approved work-related travel
- Health insurance offerings
- Opportunities for advancement within a rapidly growing solar company
- Team-focused culture built on accountability, professionalism, and operational excellence
- Leadership opportunity with direct operational impact
- Company Truck for work-related travel
- Gas Cards for fuel expenses
- Wear and Tear (Consumables)
- Tools provided
- Relocation Bonus
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