Solution Engineer, Spanish-speaking
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Job Description
Spanish-speaking Solution Engineer supporting banks and fintechs using Moneythor’s digital banking platform. Customizing implementations, resolving technical issues, and driving client adoption.
Responsibilities:
- Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision
- Provide assistance to digital banking clients and address ongoing technical and functional questions
- Act as technical go-to person for the customer success organization
- Customize clients' implementations using HTML, JavaScript, Web development, SQL, and Java skills
- Evangelize existing and new solution features with clients
- Maximize platform adoption and engagement and drive new business growth through advocacy and reference-ability
- Understand and analyze client business requirements
- Help implement, test, package and ensure timely and accurate solution delivery
- Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities
- Maintain in-depth platform understanding and provide customer feedback to the product team
- Use a case tracking system to manage client-driven requests
- Identify opportunities to extend client relationships and pass them to appropriate team members
- Maintain expert knowledge of the digital banking market and industry developments
- Respond to service disruptions/incidents under internal incident procedures
- Ensure accurate and timely completion of projects and requests
Requirements:
- 5+ years of experience working in a CSM/Solution Engineer role, or as a client-facing technical and business analyst with involvement in project implementation, pre-sales and support activities
- Hands-on technical experience with JavaScript, HTML, Java, SQL, Web and database technologies
- Consulting experience, including gathering requirements, translating business needs into technical solutions, and advising clients on best practices is highly beneficial
- Fluent Spanish and proficient English, with the ability to communicate complex technical concepts clearly to diverse audiences
- Excellent written and oral communication skills
- Ability to work on multiple client accounts in autonomy with little or no management oversight
Benefits:
- Remote work
- Full-time employment
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