Solutions Architect
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Job Description
Solutions Architect leading EMEA customer success for Addigy's SaaS platform, owning pre-sales evaluations, implementation, and customer support.
Responsibilities:
- Serve as the primary technical resource for EMEA prospects and customers
- Own pre-sales technical evaluations
- Lead customer onboarding and implementation
- Manage EMEA Zendesk support tickets during GMT/BST business hours
- Deliver Addigy’s ProServ programs to EMEA customers needing advanced technical engagement
- Serve as a trusted technical advisor to EMEA customers throughout their lifecycle
Requirements:
- 5–7 years of experience in Apple MDM, MSP environments, or technical consulting
- Deep familiarity with MDM protocols, Apple Business Manager (ABM), Apple School Manager (ASM), APNS, DEP, SSO, SCEP, and Conditional Access integrations
- Practical experience with Bash, zShell, Python, and REST APIs for device management workflows
- Understanding of MSP multi-tenant deployments and mid-market IT environments
- Proficiency with Salesforce, ChurnZero, and Zendesk
- Familiarity with EU IT infrastructure norms and GDPR considerations is a plus
Benefits:
- Competitive base salary commensurate with experience
- Performance-based incentives
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