Solutions Consultant
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Job Description
Solutions Consultant designing AWS, Genesys and Contact Centre solutions for One New Zealand. Advising enterprise and public-sector customers while supporting pre-sales, integrations and managed services.
Responsibilities:
- Provide expert consultancy and solution design for Contact Centre platforms and services
- Translate customer requirements into tailored technical solutions and practical workflows
- Support pre-sales activity, including solution scoping, presentations and proposal development
- Lead or support the design and documentation of solutions, including integrations and workflows
- Build and maintain relationships across customer accounts, vendors and internal teams
- Work with Sales and Account Managers to keep opportunities, pipeline and Salesforce information accurate
- Ensure solutions are secure, scalable, commercially viable and ready to transition into delivery and managed services
- Contribute to continuous improvement of offerings, best practice and customer relationships
- Help Enterprise and Public Sector customers unlock the value of Contact Centre investments
- Design and shape solutions across AWS, Genesys and connected business applications
Requirements:
- Strong understanding of Contact Centre technologies and SaaS operating models
- Experience in solution design, consultancy or technical pre-sales
- Commercial acumen, including pricing, profitability and professional services scoping
- Ability to engage stakeholders at all levels and explain complex ideas clearly
- Strong problem-solving, adaptability and decision-making skills
- Experience with AWS, Genesys or similar platforms is highly desirable
- Understanding of integration patterns and enterprise IT environments
- Awareness of how sales, delivery, project management and managed services work together
- Commitment to continuous learning and staying current with technology trends
Benefits:
- Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments
- Fully subsidised Southern Cross health insurance cover for you and your family
- Lifestyle leave, with the option to purchase an extra week or two of annual leave
- Discounts on One New Zealand products, services and much more
- Access to the AI School
- Access to world-class learning platforms
- Career pathways that evolve with you
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