Solutions Engineer
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Job Description
Solutions Engineer at HostPapa focusing on technical liaison and implementations across global platforms. Collaborating with various internal teams to deliver customer solutions and support.
Responsibilities:
- Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations
- Evaluate partner technical environments and recommend scalable, efficient solution approaches
- Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning
- Support API integrations, email and web services implementations, migrations, and onboarding activities
- Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements
- Translate partner needs into technical tasks, project plans, and implementation documentation
- Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders
- Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution
- Support ongoing partner relationships by troubleshooting technical and operational challenges as needed
- Stay informed on relevant technologies, products, hosting platforms, and industry trends
- Support other tasks or projects as assigned to meet team and business needs
Requirements:
- Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical roles
- Strong understanding of technical solution design, integrations, implementation planning, and systems analysis
- Experience working with APIs, web services, migrations, onboarding projects, or platform implementations
- Ability to manage technical discussions with both technical and non-technical stakeholders
- Strong communication, documentation, presentation, and relationship-building skills
- Analytical and problem-solving mindset with strong organizational skills
- Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plus
- Comfortable managing multiple projects, stakeholders, and technical priorities simultaneously
- Ability to quickly learn new technologies, systems, and partner environments
- Willingness to travel occasionally for partner discovery, implementation, or enablement activities when required
Benefits:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
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