Solutions Engineer, Spacetime Onboarding

Posted 1hrs ago

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Job Description

As an Integration Specialist, you will support customer onboarding for Spacetime by translating technical requirements. Collaborate with multiple teams and automate integrations using programming languages.

Responsibilities:

  • Collaborate with customers to understand their specific requirements and desired outcomes
  • Gather information such as the motion of mobile terminals, ephemerides of satellites, antenna radiation patterns, RF channels and bandwidths, C/N+I thresholds, ground segment network topology, Layer 2 and Layer 3 protocols, ground station coordinates, SLAs, and more
  • Translate customer-provided information into the appropriate fields within Spacetime's open APIs (based on gRPC and protocol buffers) writing code to automate the steps in any of Golang, Java, C++, or Python.
  • Perform the necessary configuration work within Spacetime to initialize the customer's instance, if required
  • Work closely with the engineering and customer success teams to address any technical challenges or requirements during the onboarding process
  • Provide technical support and guidance to customers during the evaluation phase, ensuring a smooth transition into using Spacetime
  • Document and communicate customer-specific configurations and requirements to internal teams

Requirements:

  • Strong understanding of networking and communications technologies
  • Proficiency in gRPC and protocol buffers
  • Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
  • Detail-oriented with the ability to gather and interpret complex technical information accurately
  • Strong problem-solving skills to address technical challenges during the onboarding process
  • Ability to manage multiple customer engagements simultaneously
  • Familiarity with satellite deployment, wireless communications, antenna types, and networking essentials is a plus

Benefits:

  • Competitive salary
  • Comprehensive benefits (401(k), dental, vision, health, life insurance)
  • Paid time off
  • Flexible working arrangements including hybrid remote/in-office schedules
  • Growth opportunities for professional development and advancement