Solutions Engineer
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Job Description
Solutions Engineer designing cybersecurity solutions for DigiCert, a provider of intelligent trust, PKI, and certificate lifecycle management. Supporting customer demos, integrations, and technical sales.
Responsibilities:
- Identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts
- Collaborate with customers, partners, and Account Managers to deliver business value
- Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure
- Lead or participate in product demonstrations
- Translate complex customer requirements into actionable technical solutions or configurations
- Scope customer environments and recommend best-fit products or services
- Create technical documentation, architecture diagrams, integration guides, technical proposals, and proof-of-concept plans
- Deliver technical presentations that communicate business value to external stakeholders and customers
- Design customized technical solutions involving product configuration, integration planning, and API usage
- Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs
- Support RFP/RFI responses, technical questionnaires, bids, and tenders
- Partner with Account Executives and Customer Success Managers to align technical value with customer goals
- Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items
- Act as a trusted technical advisor and key client contact
- Travel 20–25%
Requirements:
- Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field
- 4+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software
- General knowledge or background in IT and/or IS, including server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies and configurations, network design, PKI, firewall management, IDS and IPS, vulnerability management, and network scanners
- Familiarity with cryptographic principles, digital certificates, and PKI concepts
- Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and Kubernetes
- Experience or familiarity with ServiceNow, GitHub, and REST API integrations
- Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages
- Experience with DevOps and infrastructure automation tools such as Terraform, Ansible, Puppet, or Chef
- Self-motivated with ability to self-direct in strategic alignment with sales counterparts
- Technical, organized, and analytical, with ability to eliminate sales obstacles through creative and innovative thinking
- Passion for continuous learning and applying innovative solutions to complex challenges
- Situational awareness and business acumen skills
- Basic project management skills
- Strong written, verbal, interpersonal, and presentation skills
- Fluency in English
- Cybersecurity certifications, certificate management and cryptographic tools, code signing, load balancers, secure key storage, SSO, SAML, and OpenID authentication methods are nice to have
Benefits:
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and family support benefits
- Life and disability coverage
- Flexible spending and health savings options (where applicable)
- Health and wellness support, including gym reimbursement and wellness programs
- Employee Assistance Program with 24/7 confidential support for employees and families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of colleagues
- Business travel insurance and global employee support programs
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