Solutions Engineer
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Job Description
Solutions Engineer supporting Elevar, Audiense’s ecommerce conversion tracking platform. Scoping integrations, demonstrating clean tracking data, and enabling sales and technology partners.
Responsibilities:
- Support pre-sales technical scoping, discovery, and demos for prospects and joint customers
- Run technical audits of prospect implementations to identify gaps in tracking, attribution, and data quality
- Build proof-of-concept implementations, including side-by-side test pixels that run alongside existing setups without disrupting live integrations
- Hand off closed deals to the implementation team with documented requirements, identified tracking gaps, and scoped expectations
- Research and document tracking and event data on platforms beyond Shopify, including Salesforce Commerce Cloud and BigCommerce
- Support expansion of the Elevar API and smoother platform integrations
- Serve as a technical contact for agency and platform partners
- Support enablement sessions, integration questions, and joint customer work
- Create and maintain technical documentation, audit templates, integration guides, and best practices for Sales and Partnerships
- Share customer and partner feedback with the Lead Solutions Engineer to inform product priorities
- Work closely with the Lead Solutions Engineer and partner with Sales and Partnerships
Requirements:
- 3+ years in a Solutions Engineer, Sales Engineer, Technical Account Manager, analytics implementation, or agency-side martech role
- Hands-on experience with web analytics and conversion tracking implementation: Google Tag Manager, dataLayer work, GA4, and at least one ad platform conversions API (Meta CAPI, Google Ads, TikTok)
- Working understanding of server-side versus client-side tracking, and why the distinction matters for attribution and data quality
- Strong hands-on experience with APIs, webhooks, and data integrations (REST APIs, JSON, authentication flows)
- Comfortable in browser devtools and able to read JavaScript well enough to debug an existing implementation
- Familiarity with consent management and how privacy regulation affects tracking (CMPs, consent mode)
- Excellent communication skills — able to translate technical concepts for both engineers and marketing stakeholders
- Experience supporting or collaborating with Sales teams in a pre-sales technical capacity
- Comfortable working independently in a fast-moving, remote environment
- Bachelor's degree in a technical field (Computer Science, Engineering, or related) or equivalent practical experience
- Experience implementing tracking on one or more major ecommerce platforms — Shopify Plus, Salesforce Commerce Cloud, BigCommerce, Adobe Commerce, or WooCommerce
- Prior experience at a martech, adtech, or ecommerce analytics company, a DTC brand, or a performance marketing agency
- Experience with retention platforms such as Klaviyo or Attentive
- Comfort with SQL or Python for investigating data quality questions
- Experience supporting agency, reseller, or technology partners
Benefits:
- Competitive compensation and benefits package
- Remote-friendly culture
- Clear technical mentorship and a defined path to grow into senior scope
- Opportunities to shape both product and process
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