Spanish Customer Support Representative
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Job Description
Bilingual Customer Support Representative for Helpware handling inquiries for an international ticket marketplace. Problem-solving through phone, email, and social media while ensuring service excellence.
Responsibilities:
- Providing top-notch customer service via phone, email, and social media
- Resolving customer issues and ensuring buyers and sellers receive their tickets and payments on time
- Advising customers on guarantees, fulfillment assistance, refunds, payments, purchases, and account issues
- Maintaining high individual and team performance metrics
- Serving as a community advocate for the Client’s partners
Requirements:
- Prior experience in customer service across multiple channels is required
- Fluency in both English and Spanish (bilingual level) is required
- Prior experience working with demanding customers and British services is preferred
- Solid understanding of IT and Microsoft Office
- Excellent written and verbal communication skills in English and Spanish
- Willingness and flexibility to work 8-hour shifts (+1 hour break) including late shifts and weekends
Benefits:
- Work as independent contractors
- Opportunities for personal and career growth in a multicultural environment
- Work with a leading international ticket marketplace
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