Specialty Casualty Claims Director
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Job Description
Director leading a specialty casualty claims team at EMC. Driving high-quality claim resolution and strategic oversight of complex claims and litigated matters.
Responsibilities:
- Leads and develops the specialty casualty claims team to ensure high-quality, accurate, and timely claim resolution
- Monitors and reinforces reserve adequacy, accuracy, and timely updates across claims
- Reviews complex claims and advises on coverage, evaluation, loss exposure, payments, and resolution strategy
- Ensures adherence to claims handling procedures, best practices, and internal guidelines
- Oversees compliance with reserving and litigation standards
- Addresses customer and regulatory complaints in alignment with compliance standards
- Participates in Claim Committee and other operational committees
- Ensures compliance with state and federal regulations
- Collaborates cross-functionally to resolve escalations and ensure accurate, timely reporting
- Oversees litigated claims, including counsel performance, strategy effectiveness, and cost management
- Reviews cases pre-trial to assess settlement opportunities and grants trial authority as appropriate
- Monitors team workload, performance, and overall operational effectiveness
- Supports budgeting, expense oversight (DCCE/AOE), and financial planning for the specialty casualty function
Requirements:
- Bachelor’s degree or equivalent relevant experience
- Ten years of experience with commercial casualty claims handling in progressively responsible roles, including experience with handling litigated claims
- Insurance designations such as AIC, CIC, AIM, and CPCU preferred
- Ability to obtain applicable state licenses
- Strong knowledge of specialty claim file handling such as Environmental, Construction Defect, Linebacker, EPLI, Law Enforcement, and/or UM/UIM lines of business
- Superior knowledge of the claim functions
- Excellent analytical ability and knowledge of legal liability and coverage
- Excellent knowledge of insurance contracts and legal aspects of court procedures affecting legal liability for casualty line of insurance
- Occasional travel: a valid driver’s license with an acceptable motor vehicle report per company standards is required if driving
Benefits:
- Outstanding benefits with life, medical, dental, vision and prescription drug coverage
- Competitive paid time off plan and a full day of volunteer time off annually
- Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
- Professional development and growth opportunities, including tuition reimbursement
- Wellness initiatives to improve team member well-being and reduce health insurance costs
- Flexibility to dress for your day and opportunities for alternative work arrangements
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