SRE Production Support
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Job Description
SRE Production Support role in NBCUniversal's AIOps group supporting digital media delivery systems and automation. Collaborate with teams to enhance system reliability and performance.
Responsibilities:
- Design, implementation, and full-stack lifecycle support for digital asset delivery systems
- Delivery application tuning, performance optimization and troubleshooting
- Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance
- Participating in incident cause-analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios
- Working closely with DevOps teams to identify, understand & develop monitoring for key system health/performance metrics
- Writing code and scripts to automate everything possible
Requirements:
- Experience with Site Reliability Engineering best practices and principles (Resiliency, Observability, Availability, Scalability)
- Experience with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
- Experience with digital asset delivery systems (Signiant, Aspera)
- Experience supporting/administering Linux OS versions & features
- Experience with public cloud service offerings (AWS, Azure, Google)
- Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM)
- Familiarity with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
- Experience with version control management (git, GitHub)
- Experience with script language development (Python, Node.js, Perl)
- BS in computer science or related field
- At least 3 years of experience supporting high volume/large-scale environments
Benefits:
- Flexible work arrangements
- Professional development opportunities
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