Staff Software Engineer – Authentication
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Job Description
Staff Software Engineer guiding cloud architecture and reliability for Pindrop Passport. Building secure authentication infrastructure for enterprise voice, video, and digital interactions.
Responsibilities:
- Set technical direction and architectural strategy for Passport cloud services across multiple subsystems and workflows
- Lead complex, ambiguous, multi-quarter initiatives from problem framing and design through implementation, rollout, and operational follow-through
- Establish technical standards and reusable cloud-native patterns across AWS and GCP
- Make and communicate tradeoffs involving reliability, scalability, latency, security, cost, and time to market
- Identify systemic risks and architectural gaps and drive mitigation
- Partner with software engineering, test engineering, research, and product teams on roadmaps and capabilities
- Lead technical reviews and align stakeholders on design decisions, migration strategies, and ownership boundaries
- Participate in critical-system incident response and improve alerting, runbooks, deployment quality, service ownership, and observability
- Mentor engineers through code reviews, technical guidance, and hands-on collaboration
- Participate in the team on-call rotation, including after-hours alerts
Requirements:
- 8+ years of professional software development experience building backend services and APIs, or equivalent practical depth
- Demonstrated Staff-level impact leading significant technical initiatives across multiple services or domains and delivering measurable outcomes
- Strong hands-on experience with Go, Python, or similar languages
- Deep foundation in data structures, algorithms, concurrency, and Linux-based development
- Deep experience designing and operating cloud-native systems in AWS or GCP, including S3, DynamoDB, Kinesis, and IAM
- Proven ownership of highly available systems, including deployment, monitoring, troubleshooting, incident response, and operational improvement
- Experience with CI/CD, Docker, and Kubernetes
- Experience defining or influencing technical standards, architecture, or roadmaps across team boundaries
- Strong written and verbal communication skills, including documenting decisions and building stakeholder alignment
- Nice-to-have: Redis, MySQL, RabbitMQ, Elasticsearch, authentication, identity, fraud prevention, security-sensitive environments, observability, large-scale migrations, reliability programs, cost and capacity optimization, internal platforms, developer tooling, reusable engineering patterns, UI or adjacent product experiences
Benefits:
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
- Remote-first environment with flexibility and autonomy
- Regular team on-sites, company-wide events, and intentional gatherings
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans, including one employer-paid employee-only plan
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for employees and family
- Paid Parental Leave for birth, adoptive, and foster parents
- One year of diaper delivery for newest addition to the family
- Recurring monthly phone and internet allowance
- Enhanced fertility and GLP-1 benefits
- Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education
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