Staff Solutions Engineer

Posted 1hrs ago

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Job Description

Staff Solutions Engineer supporting customer integrations for Belvo’s Latin American open finance API platform. Guiding pre-sales, onboarding, launches, and enterprise technical solutions.

Responsibilities:

  • Technically support Belvo customers across pre-sales, integration, launch, and post-launch
  • Develop deep knowledge of Belvo’s product and platform and serve as a trusted resource on current and future offerings
  • Partner with customers to maximize value from Belvo solutions, understanding use cases and providing technical and business guidance
  • Analyze customer data and issues during onboarding to maximize customer benefit
  • Create tailored technical documentation for selected enterprise accounts, describing solutions and project deliverables
  • Collaborate with Product and Engineering to incorporate and prioritize customer feedback and help shape the roadmap across multiple products

Requirements:

  • 5+ years of experience in onboarding, pre-sales or similar roles
  • Experience working directly with customers
  • Deeper knowledge of APIs and documentation
  • Degree in Engineering, Computer Science, Information Systems, Systems Analysis, or related fields
  • Motivated to grow knowledge of finance, fintech, and technology in Latin America
  • Logical, data-driven, and analytical problem-solving approach
  • Adaptability and ability to manage multiple customers under tight deadlines
  • Attention to detail and methodical working approach
  • Clear and effective written and spoken communication
  • Fluent English, spoken and written
  • Working knowledge of Excel, PowerPoint, and Word
  • Comfortable leveraging AI tools such as chatbots, copilots, or productivity assistants
  • Familiarity with fintech, open banking, and/or payments is an advantage
  • Programming expertise in one or more languages is an advantage
  • Project management experience is an advantage
  • Fluent Portuguese is an advantage

Benefits:

  • Stock options
  • Annual company bonus linked to company performance
  • Flexible working hours
  • Remote friendly
  • Pet friendly
  • Health Insurance
  • Paid time off on your birthday
  • Renew your laptop every 3 years
  • Training Budget
  • Team building events
  • Bank holidays swap within 30 days
  • Fitness/ wellness stipends
  • Yearly company offsite
  • Fresh fruit every week, all-you-can-drink tea and coffee
  • Extra days off when completing company anniversary
  • Yearly department offsite