Strategic Account Manager, Firefox Enterprise – DACH
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Strategic Account Manager growing Mozilla's secure Firefox Enterprise browser across Germany, Austria, and Switzerland. Driving customer success, renewals, expansion, and enterprise relationships.
Responsibilities:
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
- Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
- Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
- Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
- Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
- Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
Requirements:
- Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
- A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
- Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
- Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
- Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
- Native-level fluency in German and advanced written and verbal communication skills in English
- Willingness and ability to travel across Germany, Austria, and Switzerland as required
- Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Commitment to Mozilla's values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit
- Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software
- Preferred: Experience working with public-sector, regulated, or similarly complex organizations
- Preferred: Experience selling enterprise support, subscriptions, or professional services
- Preferred: Familiarity with open-source software and enterprise open-source business models
- Preferred: Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies
Benefits:
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Similar Jobs
Account Manager – Insurtech
Account Manager managing client relationships, retention, renewals, and issue resolution for SchemeServe’s cloud insurance software platform. Coordinating technical teams and supporting account growth.
Key Account Manager – South-East Poland
Key Account Manager expanding Diversey’s cleaning, hygiene and chemical solutions sales across Southeast Poland. Acquiring food industry customers and managing regional growth.
Strategic Partnerships Director
Strategic Partnerships Director expanding Nabla’s AI healthcare assistant through product and EHR partnerships. Owning negotiations, integrations, launches, and corporate development across US healthcare.
Account Manager
Account Manager managing SOTI’s strategic partners and Fortune 500 customer accounts. Developing territory strategies, coordinating solutions, and driving 35% year-over-year territory growth.
Account Manager
Account Manager serving telecommunications clients for Smart Circle, an outsourced sales and customer acquisition company. Managing campaigns, client relationships, operations, KPIs, and cross-functional execution remotely.
Strategic Tech Partnerships Manager
Strategic Tech Partnerships Manager développant des partenariats technologiques pour Pennylane, logiciel français de comptabilité et gestion financière. Accélération du co-selling, de l’adoption produit et de la croissance.
Account Manager
Remote Account Manager managing school and academy trust relationships for ParentPay Group’s EdTech products. Driving renewals, upsells, customer satisfaction, and commercial growth across Northern England.
Senior Territory Manager
Senior Territory Manager driving Epicor ERP software sales across Malaysia. Owning territory strategy, strategic selling, customer relationships, and growth reporting.
Account Manager
Account Manager expanding AbbVie’s migraine and neuroscience presence among Oslo-area general practitioners. Managing territory strategy, field engagement, and digital customer relationships across Norwegian primary healthcare.
Senior GTM Program & Partnership Manager
Senior GTM manager coordinating launches, cross-functional execution, and strategic partnerships. Supporting OnTrac’s same-day and next-day delivery business in the United States.
Director, GPO Partnerships – Channel Sales
GPO partnerships director driving strategic account growth for TriMark, a foodservice equipment and supplies provider. Leading customer relationships, contract sales, rollouts, and cross-functional execution.
Key Account Manager
Senior Key Account Manager growing strategic enterprise accounts for Yuno’s global payment infrastructure. Driving renewals, expansion, forecasting, and executive-level client success across North America.
Small Business Account Manager
Small Business Account Manager managing H&R Block bookkeeping and payroll clients. Building trusted relationships, onboarding clients, and growing existing small-business accounts.
Account Manager
Account Manager driving outside sales and account growth for Arcwood Environmental's industrial waste-management services. Managing customer relationships, contracts, revenue, and service delivery across Idaho.
Marketing Events Account Lead
Marketing Events Account Lead managing planning, budgets, vendors, and logistics for Crowe’s corporate events. Supporting professional services teams with event execution, reporting, and process improvement.
Coatings, Adhesives, Sealants Account Manager
Account Manager growing UBE’s polyurethane materials business across North American coatings, adhesives, and sealants markets. Building customer partnerships, developing technical solutions, and driving sales through extensive travel.
Account Manager – Higher Education
Account Manager renewing and expanding Guidebook’s higher education software accounts. Managing pipelines, forecasts, and institutional relationships through remote sales and campus travel.
Grant Account Manager
Texas-based account manager driving Learning Ally Audiobook Solution adoption across school districts. Managing onboarding, usage, training, renewals, and customer relationships.
Customer Success Partnership Manager
Customer Success Partnerships Manager guiding renewals, expansion, and strategic relationships for Pencil’s generative-AI advertising SaaS. Owning account health, QBRs, and client growth.
Customer Success, Account Management Associate
Customer Success & Account Management Associate supporting CRM, renewals, and enterprise account operations. Joining Hupo, an AI-native sales enablement startup serving banking, financial services, and insurance companies.