Strategic Account Manager
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Job Description
Strategic Account Manager growing Mozilla’s secure Firefox Enterprise browser business in France. Managing enterprise relationships, renewals, adoption, and account expansion.
Responsibilities:
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand customer goals, challenges, and business needs
- Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
- Manage renewals and proactively address retention risks
- Coordinate with Sales, Support, Product, and Solution Engineering teams to deliver a seamless customer experience
- Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
- Track account health, usage, and performance metrics, including forecast reports on retention, renewal, and expansion
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
Requirements:
- Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles
- Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
- Proven track record of supporting customer renewals, retention, and revenue growth
- Strong written and verbal communication skills in English and French
- Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area
- Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Negotiation and influence skills to support renewals, expansions, and customer advocacy
- Commitment to Mozilla's values: welcoming differences, being relationship-minded, practicing responsible participation, and having grit
Benefits:
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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