Strategic Account Manager
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Job Description
Strategic Account Manager responsible for clients' strategic relationships at DOOR. Partnering with enterprise customers to drive growth and retention for smart building solutions.
Responsibilities:
- Act as the primary point of contact for assigned strategic and enterprise-level clients
- Develop a strong understanding of clients’ business objectives, challenges, and needs
- Build trusted advisor relationships with executive leaders, including C-suite stakeholders
- Identify upsell, cross-sell, and expansion opportunities to grow account value
- Drive account renewals and proactively mitigate churn risks
- Negotiate contracts and pricing in alignment with company policies
- Ensure clients achieve maximum value from products and services
- Partner with Customer Success, Support, and Product teams to resolve issues
- Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions
- Maintain accurate records of account activity in CRM tools
- Work closely with Marketing and Sales teams to support campaigns and lead generation
Requirements:
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
- 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients)
- Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required
- Strong track record of meeting or exceeding renewal and expansion targets
- Excellent communication, presentation, and negotiation skills
- Ability to manage multiple accounts with varying needs and priorities
- Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
- Experience in SaaS, technology, or B2B solutions preferred.
Benefits:
- employer-sponsored health, dental, vision and life options
- generous PTO
- company-supported parental leave for both primary and non-primary caregivers
- flexible time off policy
- flexible work schedules
- multiple coverage tiers for medical, dental, and vision plans
- healthcare and flexible spending accounts (FSAs)
- employer-paid basic life and accidental death & dismemberment (AD&D) insurance
- short-term and long-term disability coverage
- eligibility to enroll in a 401(k) Retirement Plan through Vanguard
- full setup of hardware from DOOR's home line of products
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