Strategic Accounts Executive – Mid-Market
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Job Description
Strategic Accounts Executive driving net revenue retention for mid-market clients at Garner Health. Collaborating with account managers and ensuring excellent client experiences in the healthcare sector.
Responsibilities:
- Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives)
- Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results.
- Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
- Establish and manage key strategic broker and client relationships.
- Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
- Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
- Drive improved Net Revenue Retention and other KPIs for your book of business.
Requirements:
- Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance.
- 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
- A deep commercial focus with proven results of achieving retention and upsell targets year over year.
- A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
- Excellent communication, presentation, and articulation skills.
- Demonstrated ability to solve problems in ambiguous strategic situations.
- A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.
Benefits:
- flexible PTO
- Medical/Dental/Vision plan options
- 401(k) with company match
- flexible spending accounts
- Teladoc Health
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