Subsidence Indemnity Manager
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Job Description
Subsidence indemnity manager diagnosing structural damage and improving claims outcomes for Lloyds Banking Group. Managing suppliers, site visits, technical investigations, and data-driven claims optimisation.
Responsibilities:
- Understand structural damage and determine liability, repair strategies, and customer outcomes, particularly for subsidence, heave, and landslip
- Complete subsidence enquiries, investigations, and audits with reference to claims handling and underwriting philosophies and LBG policies
- Manage and oversee LBG subsidence suppliers
- Identify claim outliers, supplier and market trends, and topics requiring intervention or escalation
- Identify indemnity opportunities, emerging risks, and customer service improvement areas
- Work with the indemnity insights team to apply new technology to optimise claims spend
- Conduct national site visits to validate damage causes, assess risks, and monitor performance
- Help resolve technical and customer challenges
- Lead claim forums to track claim type, progress, and duration
- Collaborate on timely, cost-effective, customer-focused claim resolutions
- Provide ad-hoc technical support for subsidence claims, including underwriting referrals, risk analysis, and complaint resolution
- Share technical expertise to support team development and continuous improvement
Requirements:
- Expert knowledge of diagnosing subsidence, heave, landslip, and other structural damage
- Strong understanding of investigating, mitigating, and repairing causes of ground movement
- Understanding of insurance policies, claims philosophies, and legal principles
- Expertise in building pathology, defect investigation, and repair techniques
- Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration
- Full and current UK driving licence
- Excellent written and oral communication skills
- Ability to explain complex issues clearly and compassionately
- Sound analytical skills
- Ability to assess datasets or use automation with Excel, AI, and data visualisation tools
- Ability to tell a compelling story with data
- High level of personal organisation and proactive case intervention and insight
- Professional building qualification (e.g. RICS, ICE, CIOB, ABE) advantageous
- Insurance qualifications (CII/CILA/FIA/C.Act) advantageous
- Academic qualification and/or experience demonstrating knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk, and insurance principles
Benefits:
- Flexible working options, including hybrid working, job share, and reduced hours
- Pension contribution of up to 15%
- Annual bonus award, subject to Group performance
- Share schemes including free shares
- Lifestyle benefits such as discounted shopping
- 30 days’ holiday, plus bank holidays
- Wellbeing initiatives
- Generous parental leave policies
- Reasonable workplace adjustments and recruitment-process adjustments
- Career, learning, and development opportunities
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