Supervisor, Global Client Success
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Job Description
Supervisor for Global Client Success team managing client interactions for medical device solutions. Ensuring effective client experience with laboratory submissions and NAMSA client portals.
Responsibilities:
- Supervises day-to-day activities of the Global Client Success team
- Coordinates and supervises workload distribution
- Develops, delivers, and maintains training programs
- Oversees the laboratory submission help desk function
- Provides escalation and advanced case support for complex client issues
- Supports deployment and operational maintenance of the new client portal
- Responsible for implementing NAMSA client portals
- Monitors and reports operational KPIs of the team
- Serves as a liaison between Commercial, IT, and Laboratory Operations
- Identifies and escalates operational or client-related issues appropriately
- Other duties as assigned.
Requirements:
- Bachelor’s degree required
- Minimum 3 years management experience
- Minimum 5 years client facing/service experience preferred
- Software implementation experience preferred
- Ability and flexibility to manage OUS NAMSA Associates and clients, and adapt to different time zones.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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