Support Agent – Korean/English
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Job Description
Support Agent resolving Korean- and English-language player issues for exmox’s rewarded mobile gaming platform. Managing technical inquiries, workflows, and product feedback from Metro Manila.
Responsibilities:
- Handle user inquiries in English and Korean via helpdesk tools
- Resolve account-related, technical, and app-specific questions
- Investigate technical issues and find solutions enabling players to continue using gaming offers
- Manage complex support workflows and prioritize tasks to meet response-time goals
- Collaborate with support agents based in the Philippines and Germany-based internal customer support teams
- Maintain a consistent, high-standard support experience for millions of players worldwide
- Identify recurring bugs and user pain points
- Share product feedback and insights with the team to improve the product
Requirements:
- Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness
- Native or near-native proficiency in Korean, written and spoken
- Advanced proficiency in written and spoken English
- Ability to handle support tickets in both Korean and English
- Genuine interest in technical support environments and the mobile gaming industry
- Proactive, solution-oriented approach with ability to manage tasks independently
- Must be based in Metro Manila
- Full-time availability, 40 hours per week, Monday–Sunday, on a rotating shift roster
- Ability to work rotating night shifts to support 24/7 coverage
- Overtime may be required based on business needs
- Public holiday work may be required as needed
- TOPIK level 5 or higher for non-native Korean speakers (nice to have)
- Familiarity with helpdesk software such as Zendesk (nice to have)
- Experience in mobile gaming and player support (nice to have)
- Experience in community management and/or app store review management (nice to have)
- Experience writing support content, such as macros and Help Center articles (nice to have)
Benefits:
- 100% Work from Home
- Necessary work hardware provided
- 15 days of paid time off, increasing by 1 additional day each year up to a maximum of 20 days
- Equal opportunity employer
- Recruitment-process adjustments or accommodations available upon request
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