Support Engineer, Inglés C1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Engineer optimizing Contact Center infrastructure and collaborating with global teams. Responsible for implementation and maintenance of critical systems.
Responsibilities:
- Serás la pieza clave para la implementación, mejora y mantenimiento de nuestra infraestructura de Contact Center
- Colaborarás directamente con equipos globales
Requirements:
- Profesional en Ingeniería de sistemas, electrónica o carreras afines.
- Mínimo 3 años de experiencia entregando soluciones sobre plataformas CCaaS.
- Experiencia demostrable con NICE inContact o CXone y manejo práctico de la herramienta Studio Scripting Tool.
- Dominio sólido de herramientas tecnológicas de Contact Center: ACD, IVR, QM y WFM.
- Inglés Avanzado (C1) indispensable.
Benefits:
- Salario de $ 8.000.000 + todas las prestaciones de ley
- Contrato indefinido directamente con la compañía
- Modalidad 100% home office
Similar Jobs
HVAC Technical Support Analyst II
HVAC Technical Support Analyst providing technical advice to sales reps and customers about HVAC equipment. Manages casework and promotes resources in a fast-paced environment.
Application Support Analyst – EDI, FTP, Customs/ABI
Application Support Analyst providing support for EDI, FTP, and customs processes for Southern Border operations. Seeking a bilingual professional for customer coordination in Mexico.
Help Desk Support Engineer
Help Desk Support Engineer providing technical support for customers and systems in a remote capacity. Enhance operational excellence while ensuring minimal production downtime in a manufacturing environment.
Technical Support Agent
Technical Support Agent providing technical assistance and troubleshooting for a fast-growing AI-driven SaaS company. Collaborating with customers and engineering teams to enhance user experience and workflows.
Technical Analyst – MMIS, Medicaid Pharmacy
Advisor Technical Analyst managing technical execution for MMIS and Medicaid Pharmacy systems. Collaborates with teams to provide solutions to healthcare challenges.
Business Support Analyst
Business Support Analyst providing operational support and advice to stakeholders at BMO. Collaborates on strategic initiatives and ensures effective business processes in Canada.
Operations Technical Support Specialist – 3
Technical leader responsible for urgent-response manufacturing operations across U.S. and Canada. Focus on stabilizing environments in critical situations within the plastics manufacturing sector.
Director, Operations Technical Support
Director, Operations Technical Support overseeing technical stabilization and emergency response in North American manufacturing plants. Ensuring strategic leadership and capability building across operations.
Operations Technical Support Specialist
Operations Technical Support Specialist managing urgent-response technical leadership in manufacturing. Deploying to U.S. and Canada plants for production stabilization and equipment troubleshooting.
Operations Technical Support Specialist – 4
Operations Technical Support Specialist responsible for urgent-response technical support in manufacturing plants across the U.S. and Canada, enhancing efficiency and resolving issues on-site.
Operations Technical Support Specialist – 6
Technical leader stabilizing and restoring operations across U.S. and Canada manufacturing plants. Responding to critical production interruptions and leading technical resolutions under pressure.
Manager, Level 2 Technical Support
Manager, Level 2 Technical Support at Arch Systems leading global technical support teams and driving operational excellence in customer interactions and incident management.
Support Analyst, Level 1
Support Analyst helping clients with PAR OPS software in the restaurant industry. Collaborating with teams to provide exceptional service and technical support remotely.
Technical Support Engineer
Technical Support Engineer investigating and resolving technical issues for a media technology company. Collaborating with users, stakeholders, and engineering teams to enhance platform stability.
Streaming Support Engineer – Tech
Streaming Support Engineer responsible for deployment, support, and maintenance of Gray Media’s advanced streaming infrastructure. Collaborating with technical and editorial teams to ensure smooth delivery across platforms.
Senior Technical Support Specialist
Senior Technical Support Specialist providing IT solutions and troubleshooting for credit unions. Responsible for resolving technical issues and ensuring smooth technology operations.
Support Engineer – Technical
Technical Support Engineer managing technical issues and ensuring installations of QAD products. Collaborating with teams and adhering to support standards while providing 24/7 customer assistance.
Technical Support Engineer
Technical Support Engineer at FORTNA providing remote enterprise-level support for automated material handling systems. Troubleshooting and diagnosing complex issues in logistics and fulfillment operations.
Industrial Process Systems Support Engineer
Industrial Process Systems Support Engineer role supporting sales, installation, and commissioning of chiller systems. Engaging with technical teams to ensure project success while working remotely from Milwaukee, WI.
Working Student – Data Support Engineer
Data Support Engineer role at Parqet focused on improving data quality and supporting user inquiries. Collaborate with developers and product management to enhance user experience and data tools.