Support Engineer, Inglés C1
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Job Description
Support Engineer optimizing Contact Center infrastructure and collaborating with global teams. Responsible for implementation and maintenance of critical systems.
Responsibilities:
- Serás la pieza clave para la implementación, mejora y mantenimiento de nuestra infraestructura de Contact Center
- Colaborarás directamente con equipos globales
Requirements:
- Profesional en Ingeniería de sistemas, electrónica o carreras afines.
- Mínimo 3 años de experiencia entregando soluciones sobre plataformas CCaaS.
- Experiencia demostrable con NICE inContact o CXone y manejo práctico de la herramienta Studio Scripting Tool.
- Dominio sólido de herramientas tecnológicas de Contact Center: ACD, IVR, QM y WFM.
- Inglés Avanzado (C1) indispensable.
Benefits:
- Salario de $ 8.000.000 + todas las prestaciones de ley
- Contrato indefinido directamente con la compañía
- Modalidad 100% home office
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