Support Engineer
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Job Description
Support Engineer supporting SaaS products for rehabilitation therapy businesses by bridging gaps between engineering and client experience teams. Diagnose issues, debug, and articulate solutions.
Responsibilities:
- Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
- Meet (virtually) with customers and internal stakeholders to diagnose potential issues
- Reproduce, debug, and identify root causes of issues in production and development environments
- Write detailed technical specifications for product engineers to reproduce and resolve identified issues
- Write performant scripts and database queries to resolve issues and respond to stakeholder requests
Requirements:
- 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
- Ability to read and write code using at least one modern programming language
- Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
- Proven experience debugging complex API integrations
- Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
- Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
- Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues
Benefits:
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
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