Support Specialist – Nonprofit Fundraising Campaigns
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Job Description
Remote donation processor handling inbound donor calls for established nonprofit fundraising campaigns. Processing donations and pledges while following scripts, procedures, and compliance standards.
Responsibilities:
- Answer and assist inbound donors
- Follow approved scripts and procedures
- Enter donation and pledge information accurately
- Confirm donor details
- Answer appropriate process-related questions
- Navigate multiple applications during calls
- Protect confidential information
- Follow compliance and quality standards
- Maintain dependable attendance during accepted servicing intervals
- Support established nonprofit fundraising campaigns
- Process donors' intended donations and pledges
- Handle strictly inbound donor calls with no cold calling, outbound dialing, prospecting, direct solicitation, or product selling
Requirements:
- High school diploma or GED
- At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
- Professional phone presence
- Strong listening and verbal communication skills
- Accurate typing and data-entry skills
- Ability to follow scripts and structured procedures
- Ability to work independently
- Quiet, dedicated home workspace
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- Noise-canceling USB headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet, distraction-free workspace
- Certification required before servicing
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible
Benefits:
- Remote work from home
- Contractors select from available servicing intervals
- Some campaigns may offer servicing intervals throughout a 24-hour operating schedule
- Ongoing access may continue based on campaign demand, attendance, quality, and performance
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