Swedish Team Manager
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Job Description
Team Manager leading Swedish-speaking customer experience teams for a global BPO outsourcing company. Setting goals, coaching employees, and managing people and processes from Greece.
Responsibilities:
- Create and provide guidelines for the team
- Set timelines and goals
- Give coaching sessions
- Motivate and support the team
- Manage people and processes
- Identify employee needs
- Incorporate clear guidelines
- Ensure a positive, efficient, and successful team environment
- Give accurate, valid, and complete information using proper procedures
- Interact extensively with team members
Requirements:
- You speak and write Swedish and English fluently (C1)
- Experience in customer support is a plus but not a must
- You have a basic understanding and level of computer handling skills
- Excellent multitasking skills
- You have a desire to learn as well as teach
- You possess a lot of patience and empathy
- Strong communication skills and good interpersonal relationship building skills
- You need a European passport to apply
Benefits:
- Performance bonuses
- Relocation package (flight, airport pickup)
- Accommodation for 4 weeks
- Option to work from home anywhere in Greece
- Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
- Great work/life balance with weekends off and no night shifts
- Health insurance
- Assistance with hiring documents and paperwork
- Thursday fruits and detox day (office based)
- Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
- Discount cards
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