T3 Operations & Support Specialist – Compute & OS
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Job Description
T3 Operations & Support Specialist for cloud-native platform supporting major energy transmission operator in Germany. Responsible for Compute & OS services within Local Production, handling complex incidents and ensuring readiness.
Responsibilities:
- Providing T3 operational ownership for Compute & OS services: handling complex incidents, troubleshooting and RCA, and driving permanent fixes and preventive measures
- Ensuring compute/OS readiness for releases and changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
- Executing and improving standard operational procedures through automation to reduce toil and improve MTTR and stability
- Coordinating with Kubernetes, Data, Network and Storage SMEs to resolve cross-domain production issues
- Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
- Monitoring system health, performance metrics and service availability across multi-tenant environments
- Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
- Implementing monitoring and logging strategies to support audit and compliance requirements
- Performing routine security scans and remediating identified vulnerabilities
Requirements:
- 5 to 10+ years in IT operations, service delivery, or platform operations
- Proven experience implementing and leading Incident, Problem, Change and Release governance in production
- Hands-on experience with VMware 8 virtualisation
- Operating Systems: Red Hat Enterprise Linux and Ubuntu
- OS tooling: Satellite, IPA, Certificate Server
- ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
- Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
- Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
- Hands-on experience documenting procedures and enforcing clear runbooks and playbooks
- Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
- Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
- Fluent English and German (C1 minimum in both)
Benefits:
- Flexible working hours
- Freedom to choose projects
- Access to exciting projects in various industries
- Support in advancing your career
- Competitive pay
- Dedicated team for assistance
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