T3 Operations & Support Specialist – Storage
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Job Description
T3 Operations & Support Specialist providing operational ownership for Storage services in a cloud-native platform. Supporting incident resolution, monitoring, and quality assurance for a major energy operator.
Responsibilities:
- Providing T3 operational ownership for Storage services: handling complex incidents, deep troubleshooting and RCA, and driving permanent fixes and preventive measures
- Ensuring operational readiness for storage changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
- Executing and improving standard operational procedures through automation (capacity checks, validation procedures, provisioning workflows)
- Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
- Monitoring system health, performance metrics and service availability across multi-tenant environments
- Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
- Implementing monitoring and logging strategies to support audit and compliance requirements
- Performing routine security scans and remediating identified vulnerabilities
Requirements:
- 5+ years in IT storage operations, service delivery or platform operations with demonstrated leadership in mission-critical environments
- Proven experience implementing and leading Incident, Problem, Change and Release governance in production
- Experience supporting platform workloads that rely on shared storage services
- Storage types: File, Block and Object Storage via NetApp (ONTAP)
- Protocols/services: NFS and object storage operations (S3-like concepts)
- Kubernetes storage integration: CSI driver concepts and troubleshooting (PV/PVC lifecycle)
- Virtualisation: experience operating storage virtualisation in enterprise environments
- ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
- Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
- Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
- Hands-on experience documenting procedures and enforcing clear runbooks and playbooks
- Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
- Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
- Fluent English and German (C1 minimum in both)
Benefits:
- Flexible working hours
- The freedom to choose your own projects
- Access to exciting projects in various industries
- Competitive pay
- A dedicated team to help you with any questions you may have
- Work independently and utilise our strong network to achieve your professional goals
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