Talent Acquisition Operations Manager
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Job Description
Talent acquisition operations manager optimizing recruiting systems, analytics, and workflows. Supporting Keeper Security’s global cybersecurity software growth through improved hiring operations.
Responsibilities:
- Oversee and improve the operational infrastructure of the talent acquisition team
- Own and manage the talent acquisition technology stack, including Greenhouse, integrations, assessment platforms, reporting tools and workflow automation
- Maintain Greenhouse data integrity, workflows, configurations, permissions and process discipline
- Manage technology updates, implementations, integrations and issue resolution with IT, HR, vendors and stakeholders
- Evaluate tools and technologies and recommend improvements to recruiter productivity, reporting, automation and candidate experience
- Create and monitor talent acquisition KPIs and metrics
- Build and share weekly, monthly, quarterly and annual reports and dashboards for Talent Acquisition, HR, Finance and leadership
- Analyze recruiting trends, funnel performance, sourcing effectiveness, assessment results, requisition aging, capacity and hiring progress
- Partner with HR to support ATS and HRIS integrations and workflows
- Reconcile recruiting activity with approved headcount plans, open requisitions, pending starts and remaining hiring needs
- Support recruiter capacity planning by analyzing workload, requisition volume, pipeline health and anticipated hiring demand
- Identify process inefficiencies and lead solutions that improve consistency, efficiency, standardization and candidate experience
- Create and maintain recruiting processes, documentation, training materials and knowledge resources
- Provide Level 2 support for complex talent acquisition system, process and workflow issues
- Lead automation and workflow improvement initiatives using Workato or similar tools
- Participate in special projects and provide recruiting support, including sourcing, applicant review and full-cycle recruitment, as needed
Requirements:
- 3+ years of experience in talent acquisition operations, recruiting operations, HR operations, analytics, or a related field
- Experience owning or managing recruiting systems and operational programs
- Deep operational knowledge of applicant tracking systems; Greenhouse experience required
- Experience with recruiting technology integrations, implementations, updates and vendor management
- Experience building dashboards, reports and KPIs for talent acquisition, HR, or business leadership
- Familiarity with ADP or other HRIS systems
- Strong analytical skills with the ability to identify trends and provide actionable recommendations
- Working knowledge of headcount planning and forecasting
- Experience documenting processes and creating training materials or user guides
- Experience leading cross-functional projects and process improvement initiatives
- Understanding of workflow automation tools, such as Workato, preferred
- Strong computer skills; Google Suite and Google Sheets strongly preferred
- Knowledge of full-cycle recruiting processes and recruiting funnel metrics
- Strong communication, presentation and stakeholder management skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Excellent organizational skills and attention to detail
- Flexible and adaptable to shifting priorities
- Ability to work effectively autonomously and as part of a team
- Bachelor’s degree in Human Resources, Business Administration, Analytics, or a related field preferred
- Experience in tech or cybersecurity preferred
Benefits:
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
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