Task Force Manager, Outsourcing
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Job Description
Task Force Manager overseeing Xclusive Services’ national janitorial and outsourced hospitality accounts. Driving client satisfaction, staffing, safety compliance, financial performance, and account growth.
Responsibilities:
- Provide critical operational support to national janitorial and turnkey teams
- Ensure high-performance adherence to scope of work and contractual obligations
- Maintain client satisfaction through leadership, training, and development of hourly staff and supervisors
- Oversee daily, weekly, and monthly financial targets and administrative duties
- Ensure safety compliance and mitigate injury risks
- Collaborate with the service division and corporate team on hiring and recruitment
- Develop business operational plans based on client structure and scope of work
- Sustain positive client relationships across outsourcing accounts
- Support opening new accounts from pre-opening through live operations
- Oversee account operations structure, cleanliness methodology, and service delivery
- Monitor financial performance and make strategic adjustments
- Ensure appropriate account staffing and policy compliance
- Monitor on-site staff and supervisors for safety compliance
- Conduct mandatory monthly safety training
- Conduct quarterly unannounced quality audits and address failures through review, retraining, or corrective action
- Resolve client and employee concerns, escalating unresolved challenges to the RD of Outsourcing Services
- Perform frequent site inspections
- Develop cleaning schedules, submit payroll timely, and monitor productivity
- Maintain chemical, cleaning tool, supply, and equipment inventories
- Ensure equipment is safely used and maintained
- Train on-site points of contact for account concerns and emergency response
- Coordinate supervision and meet account financial budgets
- Support sales growth, special projects, bids, proposals, and walkthroughs
- Coordinate staffing and hiring with service teams
- Report employee performance issues, policy violations, incidents, and accidents
- Prepare and deliver onboarding training
- Conduct annual performance evaluations for direct reports
- Develop direct reports through mentoring, motivation, and training
- Apply risk management and complex problem-solving techniques
- Ensure compliance with internal policies and external regulations
- Perform other assigned duties
Requirements:
- Associate degree; business administration, economics, or finance a strong plus
- High School diploma required
- 5+ years of business-related management for national programs and large accounts, preferably in a service hospitality industry, outsourcing, or janitorial vendor
- Proven and profitable track record in management and/or sales management or customer service management in a related field or industry
- Previous experience servicing, supporting, developing or generating major accounts
- Ability to guide, direct and motivate others
- Demonstrated sound business judgement
- Must work weekends and holidays
- Must successfully complete initial boot camp training
- Able to travel 80% or more
- Legally eligible to work in the United States without current or future visa sponsorship
- Proficiency in Microsoft Office (365-PC)
- Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
- Adaptable to learn new software platforms and systems
- Fluency in English required; bilingual Spanish is a plus
- Excellent listening, written, verbal, organizational, and interpersonal skills
- Valid driver's license and reliable transportation
- Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
- Ability to push and pull objects weighing up to 25 lbs. as needed
- Capability to reach overhead and extend arms
- Ability to bend, squat, and kneel
- Ability to operate tools, equipment, or machinery requiring fine motor skills
- Ability to stand and walk for extended periods, up to 8 hours
- Ability to work extended hours including nights and weekends
- Ability to work indoors and outdoors in heat, cold, rain, and wind
- Must comply with FLSA, FMLA, ADA, HIPAA, OSHA, and other applicable regulations and standards
Benefits:
- Medical, Dental, Vision insurance
- Voluntary Life and Group Life insurance
- Voluntary AD&D insurance
- Short and Long-term Disability insurance
- Accident insurance
- Critical Illness insurance
- Hospital Indemnity insurance
- Paid Sick Time
- Paid Holidays
- Paid Personal Time Off
- Diverse and inclusive workforce
- Opportunities for development and advancement
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