Technical Account Manager
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Job Description
Technical Account Manager implementing Panorays’ third-party cybersecurity platform for enterprise customers. Driving API integrations, onboarding, adoption, and technical success across risk programs.
Responsibilities:
- Serve as the primary technical owner for a portfolio of Panorays enterprise accounts
- Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews
- Take handoff from Sales and own onboarding end to end
- Run deployments as projects with plans, status reporting, working sessions, risk and issue logs, and formal close-out
- Design and document how Panorays fits each customer’s third-party risk program
- Advise customers on program maturity, operating models, controls, and integrations
- Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms
- Build customer success plans with Account Management and project-manage adoption
- Run adoption cadence, training, and licence utilization efforts
- Review customer configurations and recommend improvements and new capabilities
- Resolve complex technical escalations and collaborate with R&D and Product Management on fixes and workarounds
- Build relationships with CISOs, risk leaders, architects, and engineers
- Identify technical expansion signals and renewal risks
- Create best-practice guides, architecture patterns, and enablement content
- Maintain Planhat and contribute to playbooks, runbooks, and the knowledge base
Requirements:
- 5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management
- At least 3 years as a Technical Account Manager, Solutions or Customer Success Engineer, Implementation Consultant, or Sales Engineer
- BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience
- Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations
- Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks
- Experience integrating SaaS platforms with GRC, procurement, ticketing, SSO, and data platforms
- Experience running enterprise deployments as projects
- Experience building executive-level relationships with CISOs and risk leaders
- Experience using health and usage data to influence adoption and retention
- High level of verbal and written communication skills in English
- Ability to run several customer projects at once and build processes, templates, and playbooks
- Willingness to work U.S./EMEA business hours
- Willingness to travel 50%
- Preferred: experience in TPRM, GRC, or vendor risk assessment
- Preferred: knowledge of web security, networking, NIST CSF, ISO 27001, SOC 2, DORA, and NIS2
- Preferred: mentoring or leadership experience
- Preferred: Python, Bash, or PowerShell scripting
- Preferred: PMP or PRINCE2 certification
- Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications
Benefits:
- Equity
- Variable/incentive compensation
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid leave
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