Technical Advisor
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Job Description
Technical Advisor supporting enterprise customers using Creatio’s AI CRM and workflow platform. Managing escalations, monitoring performance, and advising on architecture and optimization from Portugal.
Responsibilities:
- Support enterprise customers in the successful operation, optimization, and strategic use of the Creatio AI CRM and workflow platform
- Serve as the primary technical point of contact for assigned enterprise accounts
- Own technical matters, escalations, and platform usage challenges
- Collaborate with Support, Product, and RCD teams to resolve critical incidents and ensure SLA compliance
- Monitor system performance and health
- Identify risks, inefficiencies, and bottlenecks and provide actionable preventive recommendations
- Guide customers on platform best practices, feature enablement, system architecture, and performance optimization
- Deliver recommendations aligned with customer business roadmaps
- Participate in QBRs and strategic reviews
- Provide customer-driven feedback to internal teams and influence roadmap decisions
Requirements:
- 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles, preferably in B2B SaaS
- Experience with the Creatio platform or similar low-code/no-code solutions, CRM systems, or SaaS platforms is a plus
- Hands-on experience with APIs, integrations, SQL, IIS server, Redis server, SQL server, and performance tuning
- Experience with monitoring tools such as Grafana and Zabbix
- Experience managing technical relationships with enterprise customers
- Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes
- Advanced English
- Strong understanding of platform architecture, system capabilities, deployment models, and integrations within CRM or enterprise SaaS environments
- Strong analytical and technical troubleshooting skills
- Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs
- Ability to translate complex technical topics for non-technical stakeholders and manage executive relationships
- Experience collaborating with support, customer success, and product teams
- Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices
- Proactive, customer-first mindset with strong ownership culture
Benefits:
- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Well-being initiatives
- Culture that celebrates achievements and values employee ideas
- Opportunities to make real contributions from day one
- Innovative culture embracing new ideas, modern technologies, and bold thinking
- Competitive compensation and benefits designed to support employees and their families
- Rewards approach recognizing contributions and commitment
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