Technical Analyst
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Job Description
Technical Analyst resolving complex enterprise software support escalations for Workday-focused OneSource Virtual. Diagnosing batch, database, integration, API, and payroll tax issues.
Responsibilities:
- Serve as the escalation point for complex and urgent support requests
- Assess impact and severity of escalated issues and determine the appropriate resolution path
- Perform deep technical analysis across application functionality, batch processing, database operations, integration services, user access, system performance, reporting, and API services
- Troubleshoot complex batch processing failures, modify job parameters, investigate job dependencies, and implement temporary workarounds
- Serve as the technical representative in S0/S1 incident response
- Present technical findings and incident details, assess operational impact, propose and validate workarounds, and escalate when code-level or architectural intervention is required
- Document escalated issues and resolutions
- Support technical documentation and assist with knowledge base updates and runbook development
- Evaluate and articulate software release impacts on primary service areas
- Participate in change planning and implementation reviews with relevant technical teams
- Perform projects and other duties as assigned
Requirements:
- Bachelor's degree
- 3+ years of experience in application or technical support for enterprise software systems
- Working-level proficiency in SQL (query writing/execution)
- Understanding of integration architecture and API troubleshooting
- Expert-level experience with batch processing, database operations, incident management, and root cause analysis participation
- SQL query skills
- API connectivity knowledge
- Understanding of system architecture and data integrity analysis
- Understanding of security protocols and compliance requirements
- Expert-level expertise in Federal, State, and local payroll tax processes
- 4+ years of relevant payroll tax experience
- Experience with Workday or similar ERP/HCM platforms preferred
- Salesforce experience or certification preferred
- Proficiency with Azure DevOps preferred
- Experience supporting BPaaS or managed services operations environments a plus
- Experience with DevOps tooling or performance monitoring platforms a plus
Benefits:
- Values-based culture
- Upward mobility
- Professional development opportunities
- Opportunities to learn and share ideas
- Creative collaboration
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